This Privacy Policy governs the use of the site "" and the services offered by the company SAiNA Sarl ("SAiNA", "Hite", "us", "we" or "our") with its headquarter at 11 Avenue d'OSSAU, 64000 PAU - FRANCE, registered under the number RCS de PAU 803104801, VAT number FR91803104801.

SAiNA may collect and receive information about users of our Services ("users," "you," or "your") from various sources.

By accepting the terms of this privacy policy, the user consents to the automatic processing of the personal data provided, with the purposes herein specified.

“Personal data” means any information about an individual from which that person can be identified.

SAiNA understands the importance of protecting your information. We recognize that when you choose to provide us with information about yourself, you trust us to use it in a responsible manner. We store your data safely and handle it with the utmost care and in line with the provisions of the General Data Protection Regulation (EU) 2016/679.

Processing of personal data

When you register for SAiNA services or when you request information, we may ask you to provide personal data. This data will include the following personal information:

Type of request Data collected

Contact forms :
Firest name, Last Name, Email address, Company Name, Country

Register an account :
Full name, business email address, Phone number, Company name, address, Company registration number
Once you become a Customer, we may also ask you for other information that relates to the service you are using or ordering. For example, for Customers, we may need your IBAN, billing address, proof of address and proof of ID (end users), where there is a regulatory requirement to do so.

Technical Data :
When you use our Services, we may collect information about your VoIP equipments ( PBX, IP phone, computer with soft phone ), your IP (internet protocol) address, type and version of VoIP device and/or software; your Caller-ID ( caller identification number).

Data retention

If you become a Customer, SAiNA will store your personal data for the duration of the provision of the services to you. Specific data, such as traffic data, shall be kept as required by data retention laws of each country where such traffic data belongs to. Once the contract is terminated and/or the required retention period has expired, we will delete or anonymize the data

Purposes of the processing

SAiNA will only use your personal information for the following purposes:

manage your Customer account;
provide the services and/or information you have requested from us;
inform you of additional features, expanded coverage or other products or services offered by SAiNA;
management of possible incidents;
understand the flow of traffic on our VoIP platform;
check and measure the quality of the services offered;
comply with applicable regulatory, financial and accounting duties;
market research and statistics; and
unless otherwise indicated, to send commercial communications related to the requested service.

Veracity of the information

You guarantee that the personal information provided is accurate and truthful and agree to notify SAiNA of any changes in regards to such data.

You shall be responsible, in any case, for the veracity of the information provided. SAiNA reserves the right to terminate the service provided to any user who has provided false or untruthful information from the services registered, without prejudice to other actions specified by applicable laws.

Third parties

We do not sell, rent, or lease our Customer lists to third parties and we will not share your data with third parties for their direct marketing purposes. However, our services may include the processing of personal data by third parties we work with in the following cases:
Suppliers we may need to work with in order to render the services adequately. We guarantee that any provider we work with that might be involved in the processing of your personal data, must be subject to the same privacy and IT security requirements as SAiNA.

We inform you that the processing of the data you provide is essential for the provision of our services and for compliance with regulatory requirements applicable to the telecommunications sector. By choosing to delete some types of personal information, you may prevent us either from supplying certain services to you as a Customer.

Data transfers to third countries

For the processing of Customer data and in order to render a customized service to each Customer or Prospect, SAiNA may require to use tools and software with servers located outside the European Economic Area and/or non-whitelisted countries. In this case, the suppliers of these tools and software have either agreed to the EU Commission’s Standard Contractual Clauses or are Privacy Shield certified in order to guarantee the same privacy standards as those provided within the European Economic Area.

We may disclose your personal data to third parties who provide a service to us, including:
. VoIP services providers;
. providers of cloud based CRM software in relation to customer account maintenance and billing;
. providers of cloud based accounting software in relation to management of accounting.

Security measures

SAiNA maintains a high level of protection of personal data and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided by the user. In order to better protect you and safeguard your information, we may ask you certain information in order to verify your identity before granting access or making corrections to your information.

Furthermore, we inform you that all personal data is protected in our systems and that only employees requiring the data for the purposes of rendering the services or complying with regulatory requirements will have access to information of this kind.

SAiNA complies with the duty of secrecy and confidentiality regarding the personal data gathered in accordance with the applicable legislation.

Your Rights

You may, at any time, withdraw your consent for the processing of your personal data as well as exercise your rights of Access, Rectification, Erasure, Restriction, Objection and Data Portability (the latter, where applicable) by sending an email to [email protected] or a letter to the following address: SAiNA Sarl – 11 Avenue d'OSSAU, 64000 PAU, FRANCE. In either case, you must attach a copy of your valid National ID Document or Passport, providing your full name, contact details and the right you wish to exercise.

Duration and modifications

SAiNA reserves the right to revise its privacy policy at any time and in response to changes introduced by applicable data protection laws.

Changes to this Privacy Policy will be posted on our websites. You agree to visit these pages periodically to be aware of and review any such revisions. If we make material changes to our Privacy Policy, we will notify you through our Service, by email, or other communication.

By continuing to use our websites and the Service after such revisions are in effect, you accept and agree to the revisions and to abide by them.

Contact Us

If you have any questions, comments, requests and complaints regarding this Privacy and the information we hold, please contact us at [email protected] or use our online contact form.
Our postal address :
SAiNA Sarl
11 Avenue d'OSSAU
64000 PAU

Last Updated: January 10th 2024

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